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Upcoming Webinars
Our monthly fee-based webinars let you participate in live training events and enjoy unlimited playback of on-demand sessions. Visit our webinar page for enrollment details. All live webinars are 12 to 1 p.m. ET.
August 9, 2012: Callbacks That Get Clients to Come Back, 40 minutes (Now available on demand with paid registration.)
September 20, 2012: Understanding Body Language in Client Conversations, 60 minutes
October 11, 2012: Calming Angry & Upset Clients, 60 minutes
November 6, 2012: Explaining Finances With Confidence, 60 minutes
December 12, 2012: How Social Media Can Promote Your Practice, 60 minutes
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Phone Shopper Training
Communication Solutions for Veterinarians has trained more than 3,000 receptionists. We can teach your team communication skills that improve client service and patient care. Our phone-skills training includes:
- Phone Skills Coach , a 12-month program with training and monitoring through recorded calls, live webinars and summary reports.
- Mystery Phone Shopper Training Program , an individual training program with a CD of the recorded call, transcription, evaluation and specific recommendations, and action plan for skill development.
- Phone Shopper Flash Cards provide receptionists with a 24-page quick reference of questions to ask callers, services to describe, and a summary of your fees for frequently shopped services.
- Clinic Phone Shopper Snapshot includes 5 recorded phone shopper calls to your hospital, 5 snapshot reports, and a clinic scorecard.
- Clinic Coaching Sessions following our phone training programs offer a one-hour conference call with the practice owner and manager to review results and another one-hour training session with the reception team
- Webinars on phone skills are live training sessions with your entire reception team.
Click here to go to our Phone Skills Training page for details.
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