|
Webinars:
Webinars make great staff meetings or provide individualized learning. Bring training from a national veterinary consultant right to your doorstep with these live and on-demand webinars.
Click here to download a FREE "Go Green" e-mail sign-in sheet.
On-demand webinars:
"Promoting Better Care for Senior Cats," 60 minutes Click here
"Building Your Feline Business: Easier Than Herding Cats," 60 minutes Click here
"Starting Kittens on a Lifetime of Quality Health Care," 60 minutes Click here
"Recapturing Adult Feline Wellness Care," 60 minutes Click here
"Driving Repeat Business Back to Your Clinic," 90 minutes Click here
Free webinar on April 19: How to implement changes step by step
Join Wendy S. Myers for this live webinar on Thursday, April 19 from 12:00-1:00 pm ET, which is sponsored by IDEXX Learning Center. This webinar offers 1 hour of CE credit (RACE #106-9159).
Click here to register.
Free webinar on April 25: Introducing wellness plans to your clients
Join Wendy on Wednesday, April 25 from 1:00-2:00 pm ET. This webinar offers 1 hour of CE credit and is sponsored by Partners in Wellness and is hosted by Advanstar Communications, publishers of DVM Newsmagazine, Veterinary Economics, Veterinary Medicine, and Firstline.
Click here to register.
|
|
Phone Shopper Training
Communication Solutions for Veterinarians has trained more than 2,600 receptionists. We can teach your team communication skills that improve client service and patient care. Our phone-skills training includes:
- Phone Skills Coach , a 12-month program with training and monitoring through recorded calls, live webinars and summary reports.
- Mystery Phone Shopper Training Program , an individual training program with a CD of the recorded call, transcription, evaluation and specific recommendations, and action plan for skill development.
- Phone Shopper Flash Cards provide receptionists with a 24-page quick reference of questions to ask callers, services to describe, and a summary of your fees for frequently shopped services.
- Clinic Phone Shopper Snapshot includes 5 recorded phone shopper calls to your hospital, 5 snapshot reports, and a clinic scorecard.
- Clinic Coaching Sessions following our phone training programs offer a one-hour conference call with the practice owner and manager to review results and another one-hour training session with the reception team
- Webinars on phone skills are live training sessions with your entire reception team.
Click here to go to our Phone Skills Training page for details.
|
