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Webinars:
Webinars make great staff meetings or provide individualized learning. Bring training from a national veterinary consultant right to your doorstep with these live and on-demand webinars.
Click here to download a FREE "Go Green" e-mail sign-in sheet.
On-demand webinars:
"Promoting Better Care for Senior Cats," 60 minutes Click here
"Building Your Feline Business: Easier Than Herding Cats," 60 minutes Click here
"Starting Kittens on a Lifetime of Quality Health Care," 60 minutes Click here
"Recapturing Adult Feline Wellness Care," 60 minutes Click here
"Driving Repeat Business Back to Your Clinic," 90 minutes Click here
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Phone Shopper Training
Communication Solutions for Veterinarians has trained more than 2,600 receptionists. We can teach your team communication skills that improve client service and patient care. Our phone-skills training includes:
- Phone Skills Coach , a 12-month program with training and monitoring through recorded calls, live webinars and summary reports.
- Mystery Phone Shopper Training Program , an individual training program with a CD of the recorded call, transcription, evaluation and specific recommendations, and action plan for skill development.
- Phone Shopper Flash Cards provide receptionists with a 24-page quick reference of questions to ask callers, services to describe, and a summary of your fees for frequently shopped services.
- Clinic Phone Shopper Snapshot includes 5 recorded phone shopper calls to your hospital, 5 snapshot reports, and a clinic scorecard.
- Clinic Coaching Sessions following our phone training programs offer a one-hour conference call with the practice owner and manager to review results and another one-hour training session with the reception team
- Webinars on phone skills are live training sessions with your entire reception team.
Click here to go to our Phone Skills Training page for details.
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