Our monthly fee-based webinars let you participate in live training events and enjoy unlimited playback of on-demand sessions. Visit our webinar page for enrollment details. All live webinars are 12 to 1 p.m. ET.
August 9, 2012: Callbacks That Get Clients to Come Back, 40 minutes (Now available on demand with paid registration.)
September 20, 2012: Understanding Body Language in Client Conversations, 60 minutes
October 11, 2012: Calming Angry & Upset Clients, 60 minutes
November 6, 2012: Explaining Finances With Confidence, 60 minutes
December 12, 2012: How Social Media Can Promote Your Practice, 60 minutes
Phone Shopper Training
Communication Solutions for Veterinarians has trained more than 3,000 receptionists. We can teach your team communication skills that improve client service and patient care. Our phone-skills training includes:
- Phone Skills Coach , a 12-month program with training and monitoring through recorded calls, live webinars and summary reports.
- Mystery Phone Shopper Training Program , an individual training program with a CD of the recorded call, transcription, evaluation and specific recommendations, and action plan for skill development.
- Phone Shopper Flash Cards provide receptionists with a 24-page quick reference of questions to ask callers, services to describe, and a summary of your fees for frequently shopped services.
- Clinic Phone Shopper Snapshot includes 5 recorded phone shopper calls to your hospital, 5 snapshot reports, and a clinic scorecard.
- Clinic Coaching Sessions following our phone training programs offer a one-hour conference call with the practice owner and manager to review results and another one-hour training session with the reception team
- Webinars on phone skills are live training sessions with your entire reception team.
Click here to go to our Phone Skills Training page for details.