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WELCOME
Communication Solutions for Veterinarians specializes in client service, communication skills, hospital management and marketing. We offer on-site consulting to diagnose opportunities to improve your practice and provide how-to training and resources for your team. Our seminars will inspire and motivate your staff to implement practice-changing ideas. Let us help you attract new clients with professional marketing materials for general, specialty and emergency practices that promote your quality of medicine and client service.
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Practice Tip for May 2008:
Create a script book for perfect phone conversations.
Calls from clients and phone shoppers seeking information about your services and prices can prove challenging in a busy front-desk environment. While receptionists can quickly access estimate templates on the computer, do they get flustered and forget to ask questions to tailor conversations?
Click here to read more...
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New! How to Conduct Effective Reminder Calls & Callbacks $139.95
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Includes 30-minute audio seminar CD!
Designed for the entire team, this book and seminar will dramatically improve patient care and generate revenue from missed opportunities. Use the training for individual learning or during a staff meeting. How to Conduct Effective Reminder Calls & Callbacks features:
- Understanding the reminder cycle and need for follow-up calls
- Making reminder calls for pets overdue for services
- Creating recommended service codes and callbacks
- Recapturing medical progress exams
- Calling about a pet’s progress after being discharged from the hospital
- Staff meeting discussion worksheet and script reference sheet to keep next to the phone
The book and audio seminar is $139.95. To read a sample chapter of the book and listen to a segment of the audio seminar, click here. Ready to order now? Go to the order form for How to Conduct Effective Reminder Calls & Callbacks.
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