Train Your Team with Our Books that Offer How-To Solutions

Whether you’re looking for scripts for effective client conversations or handy hospital forms, our books deliver immediate results. Choose a favorite subject for yourself, pick up new skills, and give your team the how-to tools that they need to become successful communicators.

101 Communication Skills for Veterinary Teams

101 Communication Skills for Veterinary Teams
Phone conversations are the first step in the client experience. From welcoming greetings to on-hold etiquette, learn best practices for managing phone calls. Discover ways to convert more phone shoppers into new clients to grow your practice. In the exam room, learn how to educate pet owners about preventive care and explain finances with confidence. Get tips on handling difficult clients with grace and professionalism. When your team becomes expert communicators, clients will eagerly accept your recommendations and patients will get the care they need. Packed with scripts, this book will teach you the right words and phrases to have impactful conversations with clients.

Who can benefit from this book: Client service representatives, technicians, veterinary assistants, practice managers, boarding and grooming staff, veterinarians.

Our Best Seller: The Veterinary Practice Management Resource Book & CD

Veterinary Practice Management Resource Book & CD Cover

The ultimate forms book, this resource solves practice management headaches with more than 100 easy-to-use forms. Improve exam communication with history questionnaires, exam report cards, consent forms, travel sheets, and home care instructions. Strengthen client communication with reminder templates for preventive care and dentistry, referral thank you letter, new client welcome letter, rescue group agreement letter, and client surveys. Make managing personnel simple with job descriptions, interview questions, training checklists, performance review forms, and standards of appearance policies. The book includes a CD with Microsoft Word documents so you can edit and personalize forms.

Phone Shopper Flash Cards, Set of 3

Phone Shopper Flash Cards Cover
Polished phone skills will help your team book more appointments and gain more new clients. Our Phone Shopper Flash Cards are a quick reference guide with questions to ask phone shoppers, scripts to describe services, and list of your prices. Packed with proven sales techniques, this tool will help receptionists produce significant revenue for your hospital. If you get 40 phone shopper calls this month and convert 80% to appointments, skilled receptionists could generate $6,000 or more per month in new business.

Phone Shopper Flash Cards are customized with your medical protocols and prices. Organized by frequently shopped services, flash cards feature:

  • Puppy, kitten, adult, and senior new patient exams

  • Spay and neuter

  • Declawing

  • Boarding and grooming

  • Flea/tick and heartworm preventives you carry

  • Hospital hours and driving directions

You’ll receive a set of 3 books, so you can keep Phone Shopper Flash Cards next to each reception phone. We also offer annual renewal so you can update prices and protocols. With information at their fingertips, receptionists can deliver five-star service and turn every caller into a new client. View a sample page of our Phone Shopper Flash Cards.

Compliance Coach

Compliance Coach Cover
Let us create a customized report that analyzes compliance in your practice and includes a one-hour conference call with Wendy S. Myers to discuss growth strategies. We’ll use data from your practice management software to analyze 11 compliance areas for dogs and cats: Client retention rate, preventive care exams, intestinal parasite testing, heartworm/tick testing, dentistry, flea/tick and heartworm preventative sales, and senior screens. Your Compliance Coach report quantifies compliance performance for the previous 12 months and then projects income growth with a 20% performance improvement. We provide compliance scorecards with weekly, monthly, and yearly goals for you to update and post for staff. During the one-hour conference call, you’ll get specific advice for your hospital and can ask questions of a leading veterinary consultant.

Friend Me Pet T-shirts

Friend Me Pet T-shirt
Let your clinic cat promote your Facebook page as it greets clients in the lobby wearing our “Friend Me” pet T-shirt. Our shirt fits pets 11 to 23 pounds and is 100% cotton, machine washable in cold water and tumble dry on low heat. With a prominent Facebook logo and “Friend Me” message, our snuggly T-shirt will help your hospital earn more Likes on Facebook. Our model is Lizzy, the clinic cat at Veterinary Medical Center of Spring in Spring, Texas. Share your photos on our Facebook wall album featuring clinic cats.

Veterinarian examining a dog

Get helpful scripts and practice tips, news about upcoming training, and where Wendy S. Myers is speaking near you. Subscribe to our free monthly e-newsletter to keep pace with the latest in practice management, compliance, and client service.

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Social media stickers

Put these adhesive stickers on your clinic front door and windows. Choose from “Like us on Facebook,” “Check in with us on Facebook,” “Review us on Yelp!” and “Watch us on YouTube.”

Like us on Facebook
Check in with us on Facebook
Review us on Yelp
Watch us on YouTube