Train Your Team with Our Books that Offer How-To Solutions
Whether you’re looking for scripts for effective client conversations or handy hospital forms, our books deliver immediate results. Choose a favorite subject for yourself, pick up new skills, and give your team the how-to tools that they need to become successful communicators.
101 Communication Skills for Veterinary Teams
Who can benefit from this book: Client service representatives, technicians, veterinary assistants, practice managers, boarding and grooming staff, veterinarians.
Our Best Seller: The Veterinary Practice Management Resource Book & CD
The ultimate forms book, this resource solves practice management headaches with more than 100 easy-to-use forms. Improve exam communication with history questionnaires, exam report cards, consent forms, travel sheets, and home care instructions. Strengthen client communication with reminder templates for preventive care and dentistry, referral thank you letter, new client welcome letter, rescue group agreement letter, and client surveys. Make managing personnel simple with job descriptions, interview questions, training checklists, performance review forms, and standards of appearance policies. The book includes a CD with Microsoft Word documents so you can edit and personalize forms.
Phone Shopper Flash Cards, Set of 3
Phone Shopper Flash Cards are customized with your medical protocols and prices. Organized by frequently shopped services, flash cards feature:
Puppy, kitten, adult, and senior new patient exams
Spay and neuter
Boarding and grooming
Flea/tick and heartworm preventives you carry
Hospital hours and driving directions
You’ll receive a set of 3 books, so you can keep Phone Shopper Flash Cards next to each reception phone. We also offer annual renewal so you can update prices and protocols. With information at their fingertips, receptionists can deliver five-star service and turn every caller into a new client. View a sample page of our Phone Shopper Flash Cards.
Friend Me Pet T-shirts
Get helpful scripts and practice tips, news about upcoming training, and where Wendy S. Myers is speaking near you. Subscribe to our free monthly e-newsletter to keep pace with the latest in practice management, compliance, and client service.
Social media stickers
Put these adhesive stickers on your clinic front door and windows. Choose from “Like us on Facebook,” “Check in with us on Facebook,” “Review us on Yelp!” and “Watch us on YouTube.”