Be a Telephone Superstar

Be a Telephone Superstar
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Price: $99.00
Product ID : PhoneStar
Weight: Free Shipping
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Description

This on-demand webinar is now available. The telephone is the front door to your veterinary hospital. Prospective and existing clients will get first impressions of your medical care based on call experiences. Did you know 9 of 10 consumers will pay more to ensure superior customer experiences? Every employee at your veterinary clinic needs to be a telephone superstar.

What you’ll learn:

  • Welcome callers with a smile and concise greeting
  • Ask permission before placing callers on hold, and then showing appreciation
  • Avoid gaps in phone coverage with smart employee scheduling and backup plans
  • Juggle callers and visiting clients with grace and proficiency
  • Make emotional connections that engage callers and build relationships
  • Screen and connect calls correctly
  • Anticipate lots of questions—and be prepared to share which services pets will need
  • Manage call time so you’re friendly yet efficient—and politely wrap up calls
  • Guide callers through the scheduling process
  • Tame troublesome callers professionally
  • Close calls with details so callers remember you and your veterinary hospital

This webinar includes:

  • Unlimited playback of recorded webinar
  • Handout
  • 1 hour of CE credit
  • Online test
  • CE certificate

This webinar is for individual hospital use only. We offer a 10% discount on additional webinars for multi-location hospitals and sales representatives. Call 720-344-2347 for multiple orders or questions.

Once we receive your order, you will get an email with your handout, CE sign-in sheet and link to the webinar. The link to the live webinar is sent two days before the event. A link to the recorded session with unlimited playback is emailed the day after the event. Emails will be sent during our business hours, 8 a.m. to 5 p.m. Mountain time Monday through Friday.

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