Managing Bad Clients: Google-seekers, discount divas and obnoxious smartphone users

Managing Bad Clients: Google-seekers, discount divas and obnoxious smartphone users
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Price: $99.00
Product ID : BadClients
Weight: Free Shipping
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Description

This on-demand course is now available. More than 75% of pet owners use the Internet to access pet health information before they pick up the telephone to make veterinary appointments. Dr. Google may join you in the exam room when a client pulls out his smartphone and searches while you explain his pet’s condition. Next, the client begins texting and asks you to talk to a friend about the diagnosis. Another client adopts a puppy but says she’s going to the low-cost spay and neuter clinic for her dog’s surgery. How can you protect client relationships and correct these bad behaviors?

What you’ll learn:

  • How to acknowledge pet owners’ online research efforts, and then provide solutions
  • How to position your team as the No. 1 trusted resource for pet health information
  • Tips on setting up your hospital’s free YouTube channel and ideas for videos that pet owners seek
  • Stop clients from texting and cell phone usage that interferes with exam communication
  • Productive, educational ways to use cell phones for effective client education
  • Why discounts can hurt your bottom line and clients’ perceptions of value
  • How to explain your surgeries and vaccines without trash-talking low-cost providers
  • Use forward booking to ensure future preventive care

This online curriculum includes:

  • Unlimited playback of 1-hour recorded webinar
  • Handout
  • 1 hour of CE credit
  • Online test
  • CE certificate

This webinar is for individual hospital use only. We offer 10% savings on additional webinars for multi-location hospitals and sales representatives. Call 720-344-2347 for multiple orders or questions.

Once we receive your order, you will get an email with links to the two live webinars. The day after the event, you will receive login instructions for ongoing access to the training curriculum. Emails will be sent during our business hours, 8 a.m. to 5 p.m. Mountain time Monday through Friday.

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