Wendy's articles

Search Wendy's Articles

Ask yes or yes questions for positive results

If you’re tired of negotiating with clients over professional services and products, change your approach. Here's how your team could turn no into yes.

Click here


Reignite your team's passion for poop

While most practices have standards of care for routine testing, few have strategies to ensure strong compliance.  Passion for poop generates impressive income and protects pets and people from zoonotic diseases.

Click here


3 steps to improve senior cat care

Your team knows which medical services a 12-week-old kitten needs, but are protocols equally clear for a 12-year-old cat? Follow these steps to improve compliance for senior cat care.

Click here


Postcards are out, digital is in

When a phone directory landed on my front porch last week, I tossed it in the recycle bin. Could postcards become as obsolete as the yellow pages for veterinary hospitals?

Click here


Short-staffed? Get solutions to be more productive

You’ve had a vacant technician job for six months because you can’t find qualified candidates. The employee shortage has your team feeling overwhelmed and overworked. Try these solutions to work smarter when you’re short-staffed.

Click Here


13 Ways to Use Texting for Your Veterinary Hospital

Besides improving medication compliance, texting your veterinary clients could bring business efficiencies, from confirming appointments to alerting pet owners when their pets have recovered from surgeries.

Click here


Stop Clients’ Bad Habits of Emergency Refills

The habit is predictable. Every day, multiple clients call your veterinary clinic within minutes of closing time to request prescription refills. To avoid the stress of urgent refills, take a preventive approach with these strategies.

Click Here


Dental promotions that lead clients to yes

Don’t reserve your best dental marketing efforts for February. Every month needs to be dental month at your veterinary hospital because it’s the No. 1 diagnosed medical condition among pets. Here are easy dental promotions.

Click Here


Individualized customer service

Wendy was interviewed for an AAHA Trends article that discusses how individuals will perceive excellent service differently and appreciate being addressed according to their preferences.

Click Here


Veterinarian Confessions: “I had no idea what my employees were telling clients”

Because veterinarians go from one patient to the next each day, few understand of the quality of service that their frontline team provides to clients. From “My receptionist apologized for our prices" to “My receptionist actually said puppies don’t need to start heartworm prevention until age 1,” learn valuable lessons from these confessions of horrified veterinarians.

Click Here


Veterinarian examining a dog

Get helpful scripts and practice tips, news about upcoming training, and where Wendy S. Myers is speaking near you. Subscribe to our free monthly e-newsletter to keep pace with the latest in practice management, compliance, and client service.

E-newsletterSign up to receive our E-newsletter