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Taking the fear out of anesthesia

Veterinarians often blame price as the obstacle to treatment when fear of anesthesia may be the culprit. Learn how to talk to pet owners about anesthetic risk so you can gain trust and acceptance.

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Are you underserving your senior patients?

Just as your team has talking points for a 12-week-old puppy visit, you need educational topics for a 12-year-old dog checkup. Implement these strategies to better educate clients about senior care.

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Rally your team to educate clients about fleas and ticks

Because the topic is so commonplace, your team may have ho-hum attitudes about parasites. Reignite your team’s passion for educating pet owners about fleas and ticks and selling solutions.

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Destination practice or irksome errand?

You don't want pet owners to perceive going to the veterinarian as an inconvenient errand. Use these positive service experiences to become a destination practice.

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Ask yes or yes questions for positive results

If you’re tired of negotiating with clients over professional services and products, change your approach. Here's how your team could turn no into yes.

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Reignite your team's passion for poop

While most practices have standards of care for routine testing, few have strategies to ensure strong compliance.  Passion for poop generates impressive income and protects pets and people from zoonotic diseases.

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3 steps to improve senior cat care

Your team knows which medical services a 12-week-old kitten needs, but are protocols equally clear for a 12-year-old cat? Follow these steps to improve compliance for senior cat care.

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Postcards are out, digital is in

When a phone directory landed on my front porch last week, I tossed it in the recycle bin. Could postcards become as obsolete as the yellow pages for veterinary hospitals?

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Short-staffed? Get solutions to be more productive

You’ve had a vacant technician job for six months because you can’t find qualified candidates. The employee shortage has your team feeling overwhelmed and overworked. Try these solutions to work smarter when you’re short-staffed.

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13 Ways to Use Texting for Your Veterinary Hospital

Besides improving medication compliance, texting your veterinary clients could bring business efficiencies, from confirming appointments to alerting pet owners when their pets have recovered from surgeries.

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Veterinarian examining a dog

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