Archived e-newsletters

E-newsletter June 2017

In This Issue

  • CE credit webinar: What millennial clients want from your veterinary clinic
  • Upcoming webinars & seminars
  • Telephone tip of the month: When medication refills need doctor approval
  • Video tip: Turn 8 hours of calls into 8 minutes of texts
  • Busy summer schedule driving you crazy? Get solutions June 29
  • Training packages for your entire team

E-newsletter June 2017


E-newsletter May 2017

In This Issue

  • CE credit webinar: Be a Telephone Superstar
  • Upcoming webinars & seminars
  • Telephone tip of the month: When clients call with pet emergencies at closing time
  • Video tip: 4 frightening phone mistakes
  • Online testing for webinars

E-newsletter May 2017


E-newsletter April 2017

In This Issue

  • CE credit webinar: How to prevent client complaints and bad reviews
  • Video tip: How to fire problem clients
  • Upcoming webinars & seminars
  • Telephone tip: Use caller and pet names to build relationships
  • NEW! Phone Skills Checkup
  • Online testing for webinars

E-newsletter April 2017


E-newsletter March 2017

In This Issue

  • CE credit webinar: Ways to increase productivity when you're short-staffed
  • Upcoming webinars & seminars
  • Telephone tip: How to respond when pet owners request medical records
  • Video tip: A smart way for receptionists to manage daily tasks
  • Training packages: Save nearly $200
  • Join our new Facebook group: Veterinary client service stars

E-newsletter March 2017


E-newsletter February 2017

In This Issue

  • CE credit webinar: Phone scripts that gain new clients
  • Upcoming webinars
  • Telephone tip: When a caller demands to talk to the doctor
  • Video tip: Turn price inquiries into appointments
  • Join our new Facebook group: Veterinary client service stars
  • Free articles for your client-service team
  • New training package for receptionists

E-newsletter February 2017


E-newsletter January 2017

In This Issue

  • CE credit webinar: Dental promotions that boost compliance
  • Upcoming webinars
  • Telephone tip: Follow up when clients don't schedule dental procedures
  • Video tip: Financial carrots to get to yes
  • Get a hospital App: Let your client communication graduate beyond the phone

E-newsletter January 2017


E-newsletter December 2016

In This Issue

  • CE credit webinar: Learn client service lessons from Golden Retrievers
  • Upcoming seminars and webinars
  • Telephone tip: Promote boarding reservations during your phone greeting
  • Video tip: Deliver a Golden greeting
  • Affordable training for your entire team: 2017 CE credit webinars
  • New training packages or build your own curriculum
  • Holiday hours in December

E-newsletter December 2016


E-newsletter November 2016

In This Issue

  • CE credit webinar: "Creating the 5-Star Experience in the Exam Room" with two classes Nov. 17
  • Upcoming seminars and webinars
  • Telephone tip: When a caller shouts obscenities
  • Video tip: When clients consult Dr. Google
  • Join us for a great lineup of webinars in 2017
  • Use your hospital's existing phone number to text clients

E-newsletter November 2016


E-newsletter October 2016

In This Issue

  • Are your clients hiding “secret cats”?
  • Video tip: Sick pet? Ask about cats when clients schedule dogs’ exams
  • Telephone tip of the month: Frustrated when clients return your call before listening to voicemail? Here’s the solution!
  • Free download or audio CD: Using the right words and body language during financial conversations
  • Upcoming seminars and webinars

E-newsletter October 2016


E-newsletter September 2016

In This Issue

  • Follow-up calls that increase patient visits in Sept. 15 webinars
  • Video tip: Sick pet? Call the pet owner the next day
  • Special Presentation: “How to Talk to Clients About Money” webinar on Sept. 22
  • Telephone tip of the month: Welcome more cats to your veterinary clinic
  • Help! What in-clinic training can I provide for receptionists?
  • Upcoming seminars and webinars

E-newsletter September 2016


Veterinarian examining a dog

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