Communication Solutions for Veterinarians has trained more than 2,500 receptionists nationwide through our phone-skills development programs. We can teach your team communication skills that improve client service and patient care.

Our phone-skills training includes:

(click on each bulleted title for more info)

Give your front-office team the skill development they need to excel in phone communications. Our Phone Skills Coach provides 12 months of training and monitoring to constantly improve your staff’s performance.

Does your team have phone shoppers at hello? Find out with our Mystery Shopper Training Package. Designed to coach as well as train receptionists, our program measures their performance and diagnoses what they did well and opportunities for improvement. We will call to mystery phone shop your staff and role-play a typical phone shopper call, giving you real-life feedback.

With information at their fingertips, receptionists can instantly answer phone shoppers’ questions about your services and fees. Our Phone Shopper Flash Cards let receptionists deliver five-star service to every caller and win new clients.

In today’s economy, more pet owners are seeking affordable veterinary care. New client numbers also are trending down due to a declining housing market. Veterinarians must rely on receptionists’ ability to turn every phone shopper into a new client.

Our Clinic Coaching Sessions following the Mystery Phone Shopper Training Program offer tailored training. We will schedule two one-hour conference calls for coaching.

Our live webinars are an affordable way to train your team. Each webinar lasts one hour. You’ll receive a handout by e-mail before the webinar so you can make copies for staff members who will attend. Webinars are live events, so you can ask questions about specific phone skills or practice situations.