Our Clinic Coaching Sessions following the Mystery Phone Shopper Training Program offer tailored training. We will schedule two one-hour conference calls for coaching.
First Conference Call: This one-hour call is with the practice owner(s) and manager(s) to discuss key findings from their team’s calls, identify standards of care that need consistency, and explain recommendations.
Second Conference Call: The second one-hour conference call is with the reception team to offer personalized training on phone-shopper methods based on the clinic’s results. During the conference call, we’ll train your front-office team on:
Opening with a great greeting
Connecting with callers
Asking questions to determine needs
Scripts that get powerful results for exams, vaccines, and surgery
Stressing service before price
Promoting your practice to stand out among other clinics the phone shopper called
Sending a consistent practice message
Asking for the appointment
Clinic Coaching Sessions are available to clinics that have participated in our Mystery Shopper Training Program. This service is $195 and includes a CD of the recorded coaching session with the reception team.
To schedule Clinic Coaching Sessions, contact Client Services Manager Debbie Arvanitis at 720-344-2347 or darvanitis@csvets.com.darvanitis@csvets.com.
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