Does your team have phone shoppers at hello?
Find out with our Mystery Shopper Training Package.
Designed to coach as well as train receptionists, our program measures their performance and diagnoses what they did well and opportunities for improvement.
We will call to mystery phone shop your staff and role-play a typical phone shopper call, giving you real-life feedback.
(Click here to view a (1.06 mb) PDF file of the flyer.)
Our Mystery Phone Shopper Training Package includes:
- Audio CD recording of the call
- Transcript of the call
- Evaluation and specific recommendations
- Action plan for phone skill development
The conversation is recorded so you can listen to the actual call.
Our evaluation and recommendations are based on proven phone techniques taught to veterinary receptionists.
Our Mystery Phone Shopper Training Package provides confidential coaching with an action plan for skill development.
Calls are a safe way to make sure your team excels every time the phone rings!
Our Mystery Phone Shopper Training Package is just $179 or $159 each for 2 or more staff members.
To enroll your staff, click here for an order form (139 kb PDF).
To view a SAMPLE Mystery Phone Shopper Training Report, click here (1.1 mb PDF).
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