Phone Skills Training

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Did you know that 53% of receptionists fail to ask price shoppers to become new clients? This mistake could cost your veterinary hospital thousands each month in lost opportunity.

To sustain a healthy, growing practice, a small animal hospital needs 25 new clients per full-time-equivalent veterinarian each month. A two-doctor practice should target 50 new clients per month or 600 annually.

Let’s say your receptionists get four price shopper calls per day for a total of 60 calls each month. If they only convert 30% of callers, 18 price shoppers would become new clients, spending an average of $200 on their first visits or $3,600 per month. Underperforming employees could be limiting your growth potential.

After training, receptionists convert 80% of price shoppers into new clients, generating $9,600 per month (48 new clients x $200 for first exams). The top performing team generated $72,000 more in new client revenue compared to the underperforming staff. As new clients get ongoing veterinary care, revenues continue to escalate.

Let us coach your team so you welcome more new clients and provide five-star service to every caller. Choose from three programs:

Option 1: Phone Skills Coach

  • Year-long program
  • 4 live webinars that will be recorded for unlimited playback
  • 4 hours of CE credit
  • 20 recorded mystery phone shopper calls to your clinic
  • 20 call reports with suggested improvements
  • Quarterly clinic scorecard of team’s results
  • Quarterly coaching conference calls with a professional trainer

Click here for annual payment, a savings of $100.

Click here for quarterly auto pay.

Option 2: Callers Into New Clients Course

  • Unlimited playback of webinar on 4 easy steps to turn price shoppers into new clients
  • 1 hour of CE credit
  • 4 recorded mystery phone shopper calls to your clinic
  • 4 call reports with suggested improvements
  • Clinic scorecard of team’s results
  • Coaching conference call with a professional trainer

Click here to purchase this course online.

Click here for our flyer on these two programs.

Option 3: Mystery Phone Shopper Training Program: In-depth Coaching for Individual Employees

Our Mystery Phone Shopper Training Program is $179 for the first employee, and then save $20 when you enroll two or more additional team members for $159 each. View a sample Mystery Phone Shopper Training Report. Fill out our order form to sign up now.

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