Let us coach your team year-round so you can increase compliance, client satisfaction, and new client recruitment. Our year-round Phone Skills Coach includes:
4 one-hour webinars on core and advanced phone skills, converting phone shoppers into clients, and callbacks that improve compliance and follow-up visits. An unlimited
number of staff from your hospital can participate in webinars. Webinars feature live
question-and-answer sessions and handouts.
20 recorded calls to your clinic throughout the year, with five calls per quarter for ongoing monitoring and feedback.
Quarterly snapshot reports that score and summarize team members’ performance.
End-of-the-year summary that tracks training and progress
Each quarter, you’ll receive recorded calls and snapshot reports to share with individuals as well as managers. Phone Skills Coach gives your front-office staff powerful phone techniques that get results.
Our Phone Skills Coach year-round training is $2,599 and is billed in four convenient quarterly payments of $649.75. This annual skill-development program is available to your entire reception team and is designed to coach new as well as seasoned receptionists.
Click here for our Phone Skills Coach flyer and order form. Questions? Call Client Services Manager Debbie Arvanitis at 720-344-2347 between 8 am and 5 pm mountain time or e-mail darvanitis@csvets.com.
Give your front-office team the skill development they need to excel in phone communications. Our Phone Skills Coach provides 12 months of training and monitoring to constantly improve your staff’s performance.