Webinars to Train Your Entire Team

Bring training from a leading veterinary consultant right to your desktop with these live and recorded webinars. Online courses make great staff meetings and provide individualized learning for new hires and seasoned employees. Our webinars let you train your entire team for an affordable price.

RACE NYSED

Communication Solutions for Veterinarians’ webinars are approved for continuing-education credit through the American Association of Veterinary State Boards and New York State Department of Education.

Select from three training choices:

1. Individual webinars

Choose from more than 50 hours of recorded webinars in our online store. You also may view topics in the categories of telephone skills, communication skills and client service.

Each month, we offer a new training topic with live broadcasts on the third Thursday at 12 and 3 p.m. Eastern time. If your team isn’t available on a webinar date, your enrollment includes unlimited playback of the recorded session so you may set a training date that fits your schedule.

Each webinar will include:

  • Live and recorded webinar
  • Handout
  • Test
  • 1 hour of CE credit
  • CE certificate
  • Unlimited playback of recorded webinar

2017 Communication Solutions for Veterinarians' webinars

January 19: Dental Promotions That Boost Compliance
February 16: Phone Scripts That Gain New Clients
March 16: Ways to Increase Productivity When You’re Short Staffed
April 20: How to Prevent Client Complaints and Bad Reviews
May 18: Be a Telephone Superstar
June 15: What Millennial Clients Want from Your Veterinary Clinic
July 20: Managing Bad Clients: Google-seekers, discount divas and obnoxious smartphone users
August 17: 5 Golden Rules to Impress Callers
September 21: 10 Ways to Educate Clients About Dentistry
October 19: Own the Phone: How to Lead Conversations
November 16: Best Practices for Financial Conversations
December 21: 5 Phone Mistakes Receptionists Make

Download our 2017 webinar flyer and post it on your employee bulletin board.

Visit our online store to choose individual webinars.

2. Annual webinar membership

Our Annual Webinar Membership features 12 courses with a “buy 10 webinars, get 2 free” savings. Select the current or previous years of annual webinar memberships.

The 2017 Annual Webinar Membership includes five webinars on phone skills because every interaction begins with your client-service team. Live webinars will be broadcast on the third Thursday of each month at 12 and 3 p.m. Eastern time, with recorded webinars available with unlimited playback the following days.

Your 2017 annual webinar membership includes a notebook for convenient storage of handouts, tests, and CE certificates. The following 12 topics are included:

January 19: Dental Promotions That Boost Compliance
February 16: Phone Scripts That Gain New Clients
March 16: Ways to Increase Productivity When You’re Short Staffed
April 20: How to Prevent Client Complaints and Bad Reviews
May 18: Be a Telephone Superstar
June 15: What Millennial Clients Want from Your Veterinary Clinic
July 20: Managing Bad Clients: Google-seekers, discount divas and obnoxious smartphone users
August 17: 5 Golden Rules to Impress Callers
September 21: 10 Ways to Educate Clients About Dentistry
October 19: Own the Phone: How to Lead Conversationsv November 16: Best Practices for Financial Conversations
December 21: 5 Phone Mistakes Receptionists Make

3. Training packages

Perfect for new hires and team meetings, choose from training packages of 12 courses or build your own curriculum. You’ll enjoy a savings of “buy 10, get 2 free.” Each training package includes 12 hours of CE credit, unlimited playback of recorded webinars, handouts, tests, and a notebook for storage of training materials.

  • Core Skills for Receptionists includes 12 of our most popular webinars on telephone and client service skills.
  • Communication Skills for Your Entire Team features 12 webinars on communication skills that will increase acceptance of professional services and let your hospital enjoy healthy revenue from better compliance.
  • Pick your own! Choose from more than 50 topics to create your own learning library based on your team's training needs. Add 12 individual webinars to your shopping cart and enter promo code MYTRAINING at checkout to get the “buy 10, get 2 free” savings.
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On-Demand Webinars

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