Webinars for Veterinary Practices

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Bring training from a leading veterinary consultant right to your desktop with these live and on-demand webinars. Online courses make great staff meetings and can provide individualized learning for new or seasoned staff.

Technical tip: To listen to our webinars, you will need a computer with Internet access and speakers. If you have never attended an Adobe Connect meeting before, test your connection.

Monthly Fee-Based CE Credit Webinars for Your Entire Team

Communication Solutions for Veterinarians offers webinars that let you train your entire team for an affordable price. Join us for live one-hour webinars on the third Thursday of each month at 12 and 3 p.m. Eastern Time. If your team isn’t available on a webinar date, buy the archived session, and then set a training date that fits your schedule. Each webinar is $99 per hospital. Our annual membership includes 12 webinars for $1,089 paid at enrollment, a savings of $99. To enroll, call us at (720) 344-2347 between 8 a.m. and 5 p.m. Mountain Time or order online in our shopping cart.

Each webinar includes:

  • Live or archived webinar
  • Handout
  • 1 hour CE credit
  • CE certificate
  • Unlimited playback of recorded webinar

2015 Communication Solutions for Veterinarians' Webinars

Third Thursday of each month, 12 and 3 p.m. ET

  • January 15: 4 easy steps to turn price shoppers into new clients
  • February 19: The team’s role in promoting dentistry
  • March 19: Preparing clients for surgery and dentistry
  • April 16: Creating the perfect veterinary visit
  • May 21: How to keep doctors on time
  • June 18: 10 phone skills every receptionist should know
  • July 16: How to talk to clients about money
  • August 20: 15 communication skills for veterinary teams
  • September 17: Create a better checkout experience
  • October 15: How to deal with jerks
  • November 19: How to increase preventive care visits
  • December 17: 10 client service improvements you can do today

These recorded webinars are available on demand for 1 hour of CE credit each:

  • Be a client service superstar
  • Best practices: Exam communication
  • Best practices: Senior care programs
  • Callbacks that get clients to come back
  • Calming angry and upset clients
  • Capturing compliance every patient visit
  • Communicating with confidence about nutrition
  • Creating a comforting euthanasia experience
  • Creating great first impressions for new clients
  • Creating the client experience for dentistry
  • Creating the client experience: Before, during and after the exam
  • Explaining finances with confidence
  • Get your overdue patients back
  • Have receptionists speak with confidence
  • How and what you say matters
  • How social media can promote your practice
  • How to say it: Talking with clients about dentistry
  • How to say it: Talking with phone shoppers
  • How to use social media to promote preventive care
  • Missed opportunities over the phone
  • Phone skills for veterinary teams
  • Promoting preventive dentistry
  • Protecting your pharmacy in a changing marketplace
  • Rejuvenating client service to keep clients coming back
  • Secrets to effective scheduling
  • Selling the value of diagnostics
  • Strategies to get cats back
  • Understanding body language in client conversations

Communication Solutions for Veterinarians is an American Association of Veterinary State Boards RACE-approved provider (#419).

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On-Demand Webinars

Thanks to the support of sponsors, you can access these on-demand webinars.