Our live webinars are an affordable way to train your team. You can choose from almost 90 topics in our seminar catalog. Below are webinars designed to improve phone skills. Each webinar lasts one hour. You’ll also receive a handout by e-mail before the webinar so you can make copies for staff members who will attend. Webinars are live events with Wendy S. Myers or Debbie Arvanitis, so you can ask questions about specific phone skills or practice situations.
You’ll need a computer with an internet connection and a speaker phone. We will have a brief conference call with you before the webinar to identify your training needs and test the webinar connection. We recommend scheduling webinars at least two weeks in advance.
Webinars can be used for team or staff meetings. Our webinars are $300 per hour, and you can have an unlimited number of employees in your hospital participate. For group or corporate practices with multiple locations, please contact Wendy S. Myers at 720-344-2347 or wmyers@csvets.com for fees and information on tailoring training.
How to Say It: Talking With Phone Shoppers
Giving a great greeting and connecting with callers
Asking questions to determine needs
Promoting your practice so you win new clients
How to Say It: Making Effective Reminder Calls & Callbacks
Understanding the reminder cycle and need for follow-up calls
Learning scripts for reminder calls and callbacks
Adding callbacks to watch your compliance and revenue soar
10 Ways to Connect With Callers
Developing a bond through tone, phrases, and questions with a purpose
Using callers’ and pets’ names in every conversation
Promoting your services to phone shoppers and clients
Have Clients at Hello: Core Phone Skills
Delivering great greetings and upbeat attitudes
Juggling multiple lines and hold etiquette
Making appointment and surgery confirmation calls
Have Clients at Hello: Advanced Phone Skills
Taking messages and managing voicemail
Making follow-up and reminder calls
Handling emergencies and difficult callers
Have Receptionists Speak With Confidence
Refreshing phone skills to deliver 5-star service daily
Confirming appointments and surgeries to improve compliance
Politely wrapping up conversations with chatty clients
New Ways to Communicate With Clients
Setting up a phone room where calls are answered away from the front desk
Managing prescription refill requests
Using e-mail and your website to improve client communication and efficiency
Phrases to Banish in Client Communication
Sounding professional and confident in client conversations
Giving common phrases a word makeover
Watching your tone and speed to more effectively communicate
Missed Opportunities Over the Phone
Giving medical advice instead of getting appointments
Quoting prices without showing value
Failing to ask phone shoppers for appointments
For questions or to schedule a Webinar on Phone Skills, call us at 720-344-2347 between 8 am and 5 pm mountain time.
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