Are You Overwhelming Clients With Too Much Information?: To be an effective communicator, you need to give clients the right amount of information and handouts, without leaving them confused. Get advice on creating puppy and kitten checklists. Click HERE to see the Avoid Overwhelming Clients movie. (Windows Media Video (1.28 minutes, 12.0 mb)

Helpful Phrases to Calm Angry Clients: Sometimes emotions run high at veterinary hospitals, causing tense situations that can anger clients. Learn helpful phrases to calm upset clients and create a win-win outcome. Click HERE to see the Helpful Phrases movie. Windows Media Video (2.18 minutes, 27.2 mb)

Using Effective Body Language in the Exam Room Did you know that body language accounts for 55% of the message you send? Learn how to interpret clients’ signals so you can be a more effective communicator in the exam room. Click HERE to see the Effective Body Language movie. Windows Media Video (2.13 minutes, 22.5 mb)