Train Your Team with Our Books that Offer How-To Solutions

Whether you’re looking for scripts for effective client conversations or handy hospital forms, our books deliver immediate results. Choose a favorite subject for yourself, pick up new skills, and give your team the how-to tools that they need to become successful communicators.

101 Communication Skills for Veterinary Teams

101 Communication Skills for Veterinary Teams
Phone conversations are the first step in the client experience. From welcoming greetings to on-hold etiquette, learn best practices for managing phone calls. Discover ways to convert more phone shoppers into new clients to grow your practice. In the exam room, learn how to educate pet owners about preventive care and explain finances with confidence. Get tips on handling difficult clients with grace and professionalism. When your team becomes expert communicators, clients will eagerly accept your recommendations and patients will get the care they need. Packed with scripts, this book will teach you the right words and phrases to have impactful conversations with clients.

Who can benefit from this book: Client service representatives, technicians, veterinary assistants, practice managers, boarding and grooming staff, veterinarians.

Our Best Seller: The Veterinary Practice Management Resource Book & CD

Veterinary Practice Management Resource Book & CD Cover

The ultimate forms book, this resource solves practice management headaches with more than 100 easy-to-use forms. Improve exam communication with history questionnaires, exam report cards, consent forms, travel sheets, and home care instructions. Strengthen client communication with reminder templates for preventive care and dentistry, referral thank you letter, new client welcome letter, rescue group agreement letter, and client surveys. Make managing personnel simple with job descriptions, interview questions, training checklists, performance review forms, and standards of appearance policies. The book includes a CD with Microsoft Word documents so you can edit and personalize forms.

Veterinarian examining a dog

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