Events

VETgirl webinar: 15 communication skills for veterinary teams

December 2, 2018

Join Wendy for "15 communication skills for veterinary teams," a one-hour CE webinar co-sponsored by VETgirl on Sunday evening, Dec. 2 from 8:30-9:30pm EST (7:30-8:30pm CST, 6:30-7:30pm MST, 5:30-6:30pm PST). Enroll at https://vetgirlontherun.com/upcoming-webinars/.

Webinar: Communicating the Value of Diagnostic Imaging

December 6, 2018; 12 to 1 p.m. ET and repeats 3 to 4 p.m. ET

IDEXX Learning Center: Free webinar, value of $99

Enroll now

Webinar: Lead Clients' Decisions With Yes-or-Yes Choices

December 20, 2018; 12 to 1 p.m. and 3 to 4 p.m. ET

If you’re tired of negotiating with clients over professional services and products, change your approach. Learn how to guide pet owners' decisions with the two-yes-options technique in everyday scenarios. This course is for your entire team and includes two live sessions, unlimited playback of the recorded webinar, handout, online test, and CE certificate.

Enroll now

2019 Petplan Veterinary Awards

January 20, 2019; 6 to 11 p.m.

Hyatt Regency Grand Cypress, Ballroom R
1 Grand Cypress Blvd
Orlando, FL 32836

Wendy will present the 2019 Receptionist of the Year Award during the VMX conference.

Learn more

Seminar: Get Clients to Say Yes to Imaging

January 21, 2019

VMX 2019, Orange County Convention Center, Orlando, FL

Enroll now

 

Seminar: How to Get Clients to Say YES

January 23, 2019

Shoreview (Minneapolis), MN

Join us for courses on Creating the 5-Star Experience in the Exam Room, Master the Art of Presenting Treatment Plans and How to Get to YES for Dentistry. Enrollment is for up to 4 employees.

Click here for the invitation

Enroll at www.csvets.com/forms/seminar.html

Seminar: How to Get Clients to Say YES

January 24, 2019

Des Moines, IA

Join us for courses on Creating the 5-Star Experience in the Exam Room, Master the Art of Presenting Treatment Plans and How to Get to YES for Dentistry. Enrollment is for up to 4 employees.

Click here for the invitation

Enroll at www.csvets.com/forms/seminar.html

Vermont Veterinary Medical Association

February 10, 2019

Burlington, VT

Wendy will present "How to Keep Doctors on Time," "How to Master Forward Booking," "10 Phone Skills Every Receptionist Should Know," and "How to Tame Rude Clients."

Get details

Seminar: Get Clients to Say Yes to Imaging

February 19, 2019

Western Veterinary Conference 2019, Mandalay Bay Convention Center, Las Vegas, NV

Enroll now

Mississippi Veterinary Medical Association

February 22, 2019

Starkville, MS

Wendy will present "Are Your Wiggle Words Killing Compliance?" "Master the Art of Presenting Treatment Plans," "What Millennial Clients Want From Your Veterinary Clinic" and "How to Tame Rude Clients."

Get details

Essential Telephone and Client Service Skills

February 27, 2019

St. Louis, MO

Join Wendy for two half-day sessions with a morning session that repeats in the afternoon so you may avoid short-staffing at your clinic. A boxed lunch is included. The morning program is 8:00 a.m. to 12:00 p.m. while the afternoon class is 1:00 to 5:00 p.m. Wendy will present 10 phone skills every receptionist should know, how to lead phone conversations, and phone scripts that gain new clients. Registration closes Feb. 20, 2019.

Click here for the invitation.

Enroll here

Kawartha Veterinary Association

April 11, 2019; 7:00 to 9:30 p.m.

Peterborough, ON, Canada

Join Wendy for lectures on "Get Clients to Accept Diagnostic Tests" and "Master the Art of Presenting Treatment Plans." This event will be at the Peterborough Golf and Country Club in Peterborough, Ontario. 

Get details

Veterinary Management Council of Connecticut

November 13, 2019

Southington, CT

Get details

Veterinarian examining a dog

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