Webinar: Lead Clients' Decisions With Yes-or-Yes Choices

December 20, 2018; 12 to 1 p.m. and 3 to 4 p.m. ET

If you’re tired of negotiating with clients over professional services and products, change your approach. Learn how to guide pet owners' decisions with the two-yes-options technique in everyday scenarios. This course is for your entire team and includes two live sessions, unlimited playback of the recorded webinar, handout, online test, and CE certificate.

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Vermont Veterinary Medical Association

February 10, 2019

Burlington, VT

Wendy will present "How to Keep Doctors on Time," "How to Master Forward Booking," "10 Phone Skills Every Receptionist Should Know," and "How to Tame Rude Clients."

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Seminar: Get Clients to Say Yes to Imaging

February 19, 2019

Western Veterinary Conference 2019, Mandalay Bay Convention Center, Las Vegas, NV

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Mississippi Veterinary Medical Association

February 22, 2019

Starkville, MS

Wendy will present "Are Your Wiggle Words Killing Compliance?" "Master the Art of Presenting Treatment Plans," "What Millennial Clients Want From Your Veterinary Clinic" and "How to Tame Rude Clients."

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Essential Telephone and Client Service Skills

February 27, 2019

St. Louis, MO

Join Wendy for two half-day sessions with a morning session that repeats in the afternoon so you may avoid short-staffing at your clinic. A boxed lunch is included. The morning program is 8:00 a.m. to 12:00 p.m. while the afternoon class is 1:00 to 5:00 p.m. Wendy will present 10 phone skills every receptionist should know, how to lead phone conversations, and phone scripts that gain new clients. Registration has closed for this event.

Kawartha Veterinary Association

April 11, 2019; 7:00 to 9:30 p.m.

Peterborough, ON, Canada

Join Wendy for lectures on "Get Clients to Accept Diagnostic Tests" and "Master the Art of Presenting Treatment Plans." This event will be at the Peterborough Golf and Country Club in Peterborough, Ontario. 

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Veterinary Management Council of Connecticut

November 13, 2019

Southington, CT

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Veterinarian examining a dog

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