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Guide clients to accept preventive diagnostics

Laboratory services could comprise 20% to 25% of your gross income. The right words can turn skeptics into advocates.

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4 ways to use forward booking

Is your team struggling with forward booking? Besides providing timely patient care, forward booking can dramatically improve your bottom line. Here’s how to use forward booking for four appointment types.

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Stop hiding patient care "in the back"

Because 65% of people are visual learners, deliver veterinary care that engages pet owners. Here are ways to stop hiding patient care “in the back.”

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Go social to promote preventive care

Use social media to teach pet owners about the benefits of preventive care. Here are eight ways you can deliver a persuasive message.

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Can you compete with Chick-Fil-A for employees?

My neighborhood Chick-Fil-A restaurant has a banner advertising jobs starting at $12 per hour. Find out how your veterinary hospital can compete for entry-level workers.

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You should stop dental month discounts

Most practices give away 1.5 percent to 3.5 percent of gross revenue in discounts. Discover the dangers of discounting and how to quit this harmful business practice.

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11 ways to get a return on your conference investment

When you add up your conference registration, airfare, hotel, meals, taxis and time away from the practice, you’ll spend thousands just to attend a few days of a veterinary convention. Get strategies to make sure you’re getting the most out of your investment of time and money.

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Taking the fear out of anesthesia

Veterinarians often blame price as the obstacle to treatment when fear of anesthesia may be the culprit. Learn how to talk to pet owners about anesthetic risk so you can gain trust and acceptance.

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What DVMs can learn from MDs

After my first colonoscopy for preventive screening, I looked back on the experience to identify how I was treated as a patient and which best practices veterinarians could adopt.

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Are you underserving your senior patients?

Just as your team has talking points for a 12-week-old puppy visit, you need educational topics for a 12-year-old dog checkup. Implement these strategies to better educate clients about senior care.

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Veterinarian examining a dog

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