Archived e-newsletters

April 2018 eNewsletter

In This Issue

  • This month’s CE credit webinar: How to Train a New Receptionist
  • Video tip of the month: 4 quick receptionist training tips
  • Upcoming seminars & webinars
  • Telephone tip of the month: When a client calls near closing time with a pet emergency
  • Training packages for receptionists

E-newsletter April 2018


March 2018 eNewsletter

In This Issue

  • This month’s CE credit webinar: Master the Art of Presenting Treatment Plans
  • Video tip of the month: 3 treatment plan mistakes to avoid
  • Upcoming seminars & webinars
  • Telephone tip of the month: Use medical callbacks to improve dental compliance
  • Grow your phone skills with these training programs!

E-newsletter March 2018


February 2018 e-newsletter

In This Issue

  • This month’s CE credit webinar: Change Your Approach: Every Month Is Dental Month
  • Video tip of the month: Confirming surgical and dental appointments
  • Upcoming seminars & webinars
  • Telephone tip of the month: Don’t quote dental prices over the phone
  • New articles in our library
  • Grow your dental business with these training programs!

E-newsletter February 2018


January 2018 E-newsletter

In This Issue

  • This month’s CE credit webinar:  8 essential skills every receptionist should master
  • Video tip of the month: How to manage multiple phone calls
  • Upcoming seminars & webinars
  • Telephone of the month: Be a hero when callers have sick pets
  • Article: Taking the fear out of anesthesia

E-newsletter January 2018


E-newsletter December 2017

In This Issue

  • This month’s CE credit webinar:  5 phone mistakes receptionists make
  • Video tip of the month: Why saying “no problem” is a big problem​​​​​​​
  • Upcoming seminars & webinars
  • Telephone of the month: Follow five Golden Rules before placing callers on hold ​​​​​​​

E-newsletter December 2017


E-newsletter November 2017

In This Issue

  • This month’s CE credit webinar: Best Practices for Financial Conversations
  • Video tip of the month: How to tell if clients have financial concerns
  • Upcoming seminars & webinars
  • Telephone of the month: When clients don’t listen to your voicemail before calling

E-newsletter November 2017


E-newsletter October 2017

In This Issue

  • This month’s CE credit webinar:  Own the Phone: How to Lead Conversations
  • Video tip of the month: Reclaim control of scheduling calls
  • Upcoming seminars & webinars
  • Telephone of the month: Make courtesy reminder calls when pet owners don’t schedule dental procedures​​​​​​​​​​​​​​

E-newsletter October 2017


E-newsletter September 2017

In This Issue

  • This month’s CE credit webinar: 10 ways to educate clients about dentistry
  • Video tip of the month: Teach pet owners with dental photos
  • Upcoming seminars & webinars
  • Telephone of the month: When callers ask about the cost of care for sick pets​​​​​​​
  • Core Skills for Receptionists: 12 one-hour CE credit courses

E-newsletter September 2017


E-newsletter August 2017

In This Issue

  • This month’s CE credit webinar: 5 Golden Rules to Impress Callers
  • Video tip of the month: How to engage callers
  • Upcoming seminars & webinars
  • Telephone of the month: Avoid throwing callers into hold Hell
  • How to add or remove employees from your hospital’s training group

E-newsletter August 2017


E-newsletter July 2017

In This Issue

  • This month’s CE credit webinar: Managing Bad Clients: Google-seekers, discount divas and obnoxious smartphone users
  • Video tip of the month: How to tell clients, “Get the #$@&%*! Off Your Phone”
  • Upcoming seminars & webinars
  • Telephone of the month: Text or call clients when they’re 15 minutes late
  • Training packages with special savings

E-newsletter July 2017


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