Archived e-newsletters

November 2018 eNewsletter

In This Issue

  • This month’s CE credit webinar: Be Efficient in the Exam Room
  • Video tip of the month: The #1 question to ask to keep exams on time
  • Upcoming seminars & webinars
  • Telephone tip of the month: Text or call clients when they're late for exams

E-newsletter November 2018


October 2018 eNewsletter

In This Issue

  • This month’s CE credit webinar: Callers Hate to Hold: Solutions to Manage Hold Time
  • Video tip of the month: 5 rules to place callers on hold
  • Upcoming seminars & webinars
  • Telephone tip of the month: How to greet callers who have been holding
  • Available on-demand: Get Clients to Accept Diagnostic Tests
  • Ready Wendy’s latest article on “4 Ways to Use Forward Booking”

E-newsletter October 2018


September 2018 eNewsletter

In This Issue

  • This month’s CE credit webinar: Get Clients to Accept Diagnostic Tests
  • Video tip of the month: 4 tips to improve intestinal parasite testing
  • Upcoming seminars & webinars
  • Telephone tip of the month: Frustrated when clients don't listen to voicemails?
  • Jump-Start Your New Receptionist: 6 Courses

E-newsletter September 2018


August 2018 eNewsletter

In This Issue

  • This month’s CE credit webinar: Take the Fear Out of Anesthesia
  • Video tip of the month: Use the right words when talking with clients about anesthesia
  • Upcoming seminars & webinars
  • Telephone tip of the month: Explain service before price when quoting surgeries
  • Jump-Start Your New Receptionist: 6 Courses

E-newsletter August 2018


July 2018 eNewsletter

In This Issue

  • This month’s CE credit webinar: Be an Efficient, Energetic Receptionist
  • Video tip of the month: What is your telephone personality?
  • Upcoming seminars & webinars
  • Telephone tip of the month: The question you must ask during scheduling calls
  • Jump-Start Your New Receptionist: 6 Courses

E-newsletter July 2018


June 2018 eNewsletter

In This Issue

  • This month’s CE credit webinar: Are your wiggle words killing compliance?
  • Video tip of the month: Are you letting clients wiggle out of heartworm prevention?
  • Upcoming seminars & webinars
  • Telephone tip of the month: When talkative clients overshare
  • New article: Go social to promote preventive care

E-newsletter June 2018


May 2018 eNewsletter

In This Issue

  • This month’s CE credit webinar: How to Tame Rude Clients
  • Video tip of the month: Tame the Challenging Caller
  • Upcoming seminars & webinars
  • Telephone tip of the month: Never say "I don't know"
  • My top 2 classes for receptionists

E-newsletter May 2018


April 2018 eNewsletter

In This Issue

  • This month’s CE credit webinar: How to Train a New Receptionist
  • Video tip of the month: 4 quick receptionist training tips
  • Upcoming seminars & webinars
  • Telephone tip of the month: When a client calls near closing time with a pet emergency
  • Training packages for receptionists

E-newsletter April 2018


March 2018 eNewsletter

In This Issue

  • This month’s CE credit webinar: Master the Art of Presenting Treatment Plans
  • Video tip of the month: 3 treatment plan mistakes to avoid
  • Upcoming seminars & webinars
  • Telephone tip of the month: Use medical callbacks to improve dental compliance
  • Grow your phone skills with these training programs!

E-newsletter March 2018


February 2018 e-newsletter

In This Issue

  • This month’s CE credit webinar: Change Your Approach: Every Month Is Dental Month
  • Video tip of the month: Confirming surgical and dental appointments
  • Upcoming seminars & webinars
  • Telephone tip of the month: Don’t quote dental prices over the phone
  • New articles in our library
  • Grow your dental business with these training programs!

E-newsletter February 2018


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