Archived e-newsletters

January 2018 E-newsletter

In This Issue

  • This month’s CE credit webinar:  8 essential skills every receptionist should master
  • Video tip of the month: How to manage multiple phone calls
  • Upcoming seminars & webinars
  • Telephone of the month: Be a hero when callers have sick pets
  • Article: Taking the fear out of anesthesia

E-newsletter January 2018


E-newsletter December 2017

In This Issue

  • This month’s CE credit webinar:  5 phone mistakes receptionists make
  • Video tip of the month: Why saying “no problem” is a big problem​​​​​​​
  • Upcoming seminars & webinars
  • Telephone of the month: Follow five Golden Rules before placing callers on hold ​​​​​​​

E-newsletter December 2017


E-newsletter November 2017

In This Issue

  • This month’s CE credit webinar: Best Practices for Financial Conversations
  • Video tip of the month: How to tell if clients have financial concerns
  • Upcoming seminars & webinars
  • Telephone of the month: When clients don’t listen to your voicemail before calling

E-newsletter November 2017


E-newsletter October 2017

In This Issue

  • This month’s CE credit webinar:  Own the Phone: How to Lead Conversations
  • Video tip of the month: Reclaim control of scheduling calls
  • Upcoming seminars & webinars
  • Telephone of the month: Make courtesy reminder calls when pet owners don’t schedule dental procedures​​​​​​​​​​​​​​

E-newsletter October 2017


E-newsletter September 2017

In This Issue

  • This month’s CE credit webinar: 10 ways to educate clients about dentistry
  • Video tip of the month: Teach pet owners with dental photos
  • Upcoming seminars & webinars
  • Telephone of the month: When callers ask about the cost of care for sick pets​​​​​​​
  • Core Skills for Receptionists: 12 one-hour CE credit courses

E-newsletter September 2017


E-newsletter June 2017

In This Issue

  • CE credit webinar: What millennial clients want from your veterinary clinic
  • Upcoming webinars & seminars
  • Telephone tip of the month: When medication refills need doctor approval
  • Video tip: Turn 8 hours of calls into 8 minutes of texts
  • Busy summer schedule driving you crazy? Get solutions June 29
  • Training packages for your entire team

E-newsletter June 2017


E-newsletter May 2017

In This Issue

  • CE credit webinar: Be a Telephone Superstar
  • Upcoming webinars & seminars
  • Telephone tip of the month: When clients call with pet emergencies at closing time
  • Video tip: 4 frightening phone mistakes
  • Online testing for webinars

E-newsletter May 2017


E-newsletter April 2017

In This Issue

  • CE credit webinar: How to prevent client complaints and bad reviews
  • Video tip: How to fire problem clients
  • Upcoming webinars & seminars
  • Telephone tip: Use caller and pet names to build relationships
  • NEW! Phone Skills Checkup
  • Online testing for webinars

E-newsletter April 2017


E-newsletter March 2017

In This Issue

  • CE credit webinar: Ways to increase productivity when you're short-staffed
  • Upcoming webinars & seminars
  • Telephone tip: How to respond when pet owners request medical records
  • Video tip: A smart way for receptionists to manage daily tasks
  • Training packages: Save nearly $200
  • Join our new Facebook group: Veterinary client service stars

E-newsletter March 2017


E-newsletter February 2017

In This Issue

  • CE credit webinar: Phone scripts that gain new clients
  • Upcoming webinars
  • Telephone tip: When a caller demands to talk to the doctor
  • Video tip: Turn price inquiries into appointments
  • Join our new Facebook group: Veterinary client service stars
  • Free articles for your client-service team
  • New training package for receptionists

E-newsletter February 2017


Veterinarian examining a dog

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