Archived e-newsletters

E-newsletter January 2017

In This Issue

  • CE credit webinar: Dental promotions that boost compliance
  • Upcoming webinars
  • Telephone tip: Follow up when clients don't schedule dental procedures
  • Video tip: Financial carrots to get to yes
  • Get a hospital App: Let your client communication graduate beyond the phone

E-newsletter January 2017


E-newsletter December 2016

In This Issue

  • CE credit webinar: Learn client service lessons from Golden Retrievers
  • Upcoming seminars and webinars
  • Telephone tip: Promote boarding reservations during your phone greeting
  • Video tip: Deliver a Golden greeting
  • Affordable training for your entire team: 2017 CE credit webinars
  • New training packages or build your own curriculum
  • Holiday hours in December

E-newsletter December 2016


E-newsletter November 2016

In This Issue

  • CE credit webinar: "Creating the 5-Star Experience in the Exam Room" with two classes Nov. 17
  • Upcoming seminars and webinars
  • Telephone tip: When a caller shouts obscenities
  • Video tip: When clients consult Dr. Google
  • Join us for a great lineup of webinars in 2017
  • Use your hospital's existing phone number to text clients

E-newsletter November 2016


E-newsletter October 2016

In This Issue

  • Are your clients hiding “secret cats”?
  • Video tip: Sick pet? Ask about cats when clients schedule dogs’ exams
  • Telephone tip of the month: Frustrated when clients return your call before listening to voicemail? Here’s the solution!
  • Free download or audio CD: Using the right words and body language during financial conversations
  • Upcoming seminars and webinars

E-newsletter October 2016


E-newsletter September 2016

In This Issue

  • Follow-up calls that increase patient visits in Sept. 15 webinars
  • Video tip: Sick pet? Call the pet owner the next day
  • Special Presentation: “How to Talk to Clients About Money” webinar on Sept. 22
  • Telephone tip of the month: Welcome more cats to your veterinary clinic
  • Help! What in-clinic training can I provide for receptionists?
  • Upcoming seminars and webinars

E-newsletter September 2016


E-newsletter August 2016

In This Issue

  • Learn how to deliver 5-star surgical and dental experiences in Aug. 18 webinars
  • Video tip: Say "admission" instead of "drop off" when admitting patients to your veterinary hospital
  • Back by popular demand: How to deal with jerks webinar on Aug. 25
  • Telephone tip of the month: Connecting calls
  • Help! What in-clinic training can I provide for receptionists?
  • Looking for previous webinars? Get login instructions
  • Upcoming seminars and webinars

E-newsletter August 2016


E-newsletter July 2016

In This Issue

  • How a receptionist could generate $27,000 per day in July 21 webinar
  • Encore webinar on July 28 on 10 phone skills every receptionist must know
  • New online article: How you should respond to crazy clients
  • Save $50 on receptionist training
  • How to log into recorded webinars
  • Tip of the month: Schedule proceedures on the day of diagnosis
  • Upcoming seminars
  • Get free and fast shipping on Wendy Myers' books and DVD through July 31

E-newsletter July 2016


E-newsletter June 2016

In This Issue

  • Every receptionist needs this training! Tips and scripts to manage scheduling calls in June 16 webinar
  • New online articles: Must-reads for receptionists
  • Video tip: Control the chatty caller
  • Telephone tip of the month: Handle new client paperwork in advance
  • Upcoming seminars

E-newsletter June 2016


E-newsletter May 2016

In This Issue

  • Proven tips to project a confident, professional image in May 19 webinar
  • New articles in our library
  • Video tip: 3 steps to great exam greetings
  • Telephone tip of the month: Check the status of all pets when clients call to schedule exams
  • Upcoming seminars

E-newsletter May 2016


E-newsletter April 2016

In This Issue

  • Secrets to win phone shoppers in April 21 webinar
  • A new webinar experience is coming
  • Curious about preventive care plans? Download Wendy’s lecture notes from the AAHA convention
  • New articles in our library: Wiggle words to avoid for HWP and dentistry
  • Telephone tip of the month: Treat your team to headsets and watch productivity soar
  • Video tip: Incentives that will attract new veterinary clients
  • Upcoming seminars

E-newsletter April 2016


Veterinarian examining a dog

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