Archived e-newsletters

E-newsletter March 2016

In This Issue

  • How to handle crazy clients in March 17 webinar
  • Answer incoming calls with the speed of a Greyhound
  • Get to YES for dentistry webinar now available on-demand
  • Telephone tip of the month: Protect pets of single dose users
  • Video tip: Avoid getting emotionally hooked by raging clients
  • Upcoming seminars

E-newsletter March 2016


E-newsletter February 2016

In This Issue

  • Learn how to get to YES for dentistry in Feb. 18 webinar
  • It’s not too late for our annual webinar membership
  • Video tip: Take the stress out of discharging dental patients
  • Telephone tip of the month: Managing expectations during longer hold times
  • New articles in our library
  • Upcoming seminars

E-newsletter February 2016


E-newsletter January 2016

In This Issue

  • Are you grumpy or a Golden Retriever over the phone?
  • 2016 webinar schedule and topics
  • Video tip: Why you need to answer calls promptly
  • Telephone tip of the month: Personalize the call experience with caller and pet names
  • New articles in our library
  • Upcoming seminars

E-newsletter January 2016


E-newsletter December 2015

In This Issue

  • 10 client service improvements you can do today
  • 2016 webinar schedule and topics
  • NEW! Callers into new clients course
  • Video tip: Text clients when dental and surgical patients wake
  • Script of the month: When a client returns your call without listening to the voicemail message
  • New articles in our library
  • Upcoming seminars

E-newsletter December 2015


E-newsletter October 2015

In This Issue

  • How to deal with jerks
  • NEW! Callers into new clients course
  • Video tip: When a caller demands to speak with the doctor
  • Script of the month: Have technicians share business cards during surgical admissions
  • Upcoming seminars

E-newsletter October 2015


E-newsletter November 2015

In This Issue

  • How to increase preventive care checkups
  • 2016 webinar schedule and topics
  • NEW! Callers into new clients course
  • Video tip: Forward book the next preventive care exam
  • Script of the month: When a client asks about the cost of care before scheduling an exam
  • Upcoming seminars

E-newsletter November 2015


E-newsletter September 2015

In This Issue

  • Create a better checkout experience
  • Video tip: Presenting a surgical invoice
  • Script of the month: Get results with overdue reminder calls
  • Upcoming seminars

E-newsletter September 2015


E-newsletter August 2015

In This Issue

  • 15 communication skills for veterinary teams
  • Video tip: How technicians can start preventive care exams
  • Script of the month: When a client returns your call without listening to voicemail
  • Upcoming seminars

E-newsletter August 2015


E-newsletter July 2015

In This Issue

  • Overcoming pet owners' financial objections
  • Want an awesome front-desk staff? We can help!
  • Video tip: Turn grumpy waiting clients into happy ones
  • Script of the month: What to tell waiting clients
  • Upcoming seminars

E-newsletter July 2015


E-newsletter June 2015

In This Issue

  • 10 phone skills your front desk needs
  • Struggling to keep doctors on time?
  • DVD now available from AAHA
  • Video tip: 3 tips to convert phone shoppers into new clients
  • Script of the month: Get clients to schedule follow-up care
  • Upcoming seminars

E-newsletter June 2015


Veterinarian examining a dog

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