Archived e-newsletters

E-newsletter May 2015

In This Issue

  • Solutions to keep doctors on time
  • DVD now available from AAHA
  • Video tip: Using urgent care slots
  • Script of the month: Forward book the next preventive care exam at checkout
  • Upcoming seminars

E-newsletter May 2015


E-newsletter April 2015

  • Creating the perfect veterinary visit
  • Video tip: Give clients your business card when admitting patients
  • Script of the month: Set expectations at check-in for surgeries
  • Upcoming seminars

E-newsletter April 2015


E-newsletter March 2015

In This Issue

  • Calm instead of chaos: Preparing clients for pets’ surgery and dentistry
  • Video tip: How to confirm surgeries
  • Script of the month: Confirm clients’ contact information during scheduling calls
  • Upcoming seminars

E-newsletter March 2015


E-newsletter February 2015

In This Issue

  • Get everyone on your team to promote dentistry
  • Invest in education for your team with our 2015 webinar
  • Video tip: Taking the perfect message
  • Script of the month: Avoid this common scheduling mistake
  • Upcoming seminars

E-newsletter February 2015


E-newsletter January 2015

In This Issue

  • Welcome more new clients in 2015
  • Invest in education for your team with our 2015 webinar
  • Colorado, Oregon, Michigan and Pennsylvania have webinar partnerships with CSVETS
  • Video tip: Teach clients to control pets’ weight by measuring food
  • Script of the month: Overcome clients’ fear of anesthesia
  • Upcoming seminars

E-newsletter January 2015


E-newsletter December 2014

In This Issue

  • What did your receptionist say? Get help in Dec. 18 webinar
  • AAHA now offers 101 Communication Skills for Veterinary Teams
  • Video tip: When clients can’t afford care
  • Script of the month: When a pet is not ready when promised
  • Upcoming seminars

E-newsletter December 2014


E-newsletter November 2014

In This Issue

  • Learn how to help clients say good-bye with compassion and comfort in Nov. 20 webinar
  • Get a preview of our new DVD: Become a Client Communication Star
  • Video tip: How to ask callers to schedule appointments
  • Script of the month: How to respond when a client is cursing
  • Upcoming seminars

E-newsletter November 2014


E-newsletter October 2014

In This Issue

  • Get tips and scripts to have your receptionists speak with confidence in Oct. 14 webinar
  • New DVD: Become a Client Communication Star
  • Save $50 on phone-skills training
  • Video tip: Give a great greeting when answering the phone
  • Script of the month: Provide welcoming greetings for new clients
  • Upcoming seminars

E-newsletter October 2014


E-newsletter September 2014

In This Issue

  • Everything ships FREE this month!
  • Learn how to talk with clients about dentistry in Sept. 18 webinar
  • Date change for monthly webinar in October
  • Video tip: 3 tips to convert phone shoppers into new clients
  • Script of the month: Confirming dental appointments
  • Upcoming seminars

E-newsletter September 2014


E-newsletter August 2014

In This Issue

  • Back-to-school season could delay necessary pet care
  • Save $50 on phone-skills training
  • Video tip: How to put callers on hold
  • Script of the month: Promote medical equipment when answering phones
  • Upcoming seminars

E-newsletter August 2014


Veterinarian examining a dog

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