Archived e-newsletters

E-newsletter July 2014

In This Issue

  • Freedom from shipping on Wendy Myers' new book
  • Webinar: How and what you say matters
  • Video tip: Choose your words carefully in client conversations
  • Script of the month: When a client won't tell you why they want to talk to the doctor
  • Upcoming seminars

E-newsletter July 2014


E-newsletter June 2014

In This Issue

  • Ways to bond new clients to your clinic
  • Our most popular client service webinars ever
  • Seminar: Grow your client service skills, grow your practice
  • Video tip: Getting more business from existing clients
  • Script of the month: Screen doctors' phone calls
  • Upcoming seminars

E-newsletter June 2014


E-newsletter May 2014

In This Issue

  • Yikes, how do I tell a client their pet is fat? Find out in May 15 webinar
  • Save $5 on Wendy Myers’ new book: 101 Communication Skills for Veterinary Teams
  • Help your front-desk team soar
  • Video tip: Greeting pet owners in exam rooms
  • Script of the month: Take a “Let me help you” approach
  • Upcoming seminars

E-newsletter May 2014


E-newsletter April 2014

In This Issue

  • Free shipping on Wendy Myers’ new book: 101 Communication Skills for Veterinary Teams
  • Get advice on delivering life stage preventive care in April 17 Webinar
  • Save $10 on Phone Shopper Flash Cards
  • Coming to a city near you: Grow your client service skills, grow your practice
  • Video tip: Get 6 tips from Wendy’s new book
  • Script of the month: Reintroduce yourself when picking up a call that has been on hold
  • Upcoming seminars

E-newsletter April 2014


E-newsletter March 2014

In This Issue

  • Is your schedule leaving you exhausted? Get solutions to reclaim control in March 20 webinar
  • New nationwide seminar series: Grow your client service skills, grow your practice
  • Video tip: Turn a grumpy waiting client into a happy one
  • Script of the month: Call no-shows to reschedule
  • Upcoming seminars

E-newsletter March 2014


E-newsletter February 2014

In This Issue

  • Discover how to be a client service superstar in Feb. 20 webinar
  • How was your compliance in 2013?
  • Looking for ideas for dental month?
  • Video tip: How to ask callers to schedule appointments
  • Script of the month: How to collect clients’ emails
  • Free webinar: Promote preventive care with effective reminders
  • Upcoming seminars

E-newsletter February 2014


E-newsletter January 2014

In This Issue

  • Discover how to create a dental experience for clients in Jan. 16 webinar
  • Script of the month: Don’t quote dental fees over the phone
  • CSVets launches new website
  • Webinars can now be purchased online
  • Video tip: When clients can’t afford care

E-newsletter January 2014


E-newsletter December 2013

In This Issue

  • Resolve to elevate your client service in 2014
  • Script of the month: How to ask for the appointment during a phone shopper call
  • Post our 2014 webinar schedule on your employee bulletin board
  • Video tip: How to place callers on hold

E-newsletter December 2013

 



E-newsletter November 2013

In This Issue

  • Stop retail and Internet pharmacies from stealing your clinic’s drug sales
  • Script of the month: Inform emergency callers of what to expect
  • Grow your entire team’s skills with our 2014 webinars
  • Video tip: 3 tips to convert phone shoppers into new clients

E-newsletter November 2013

 



E-newsletter October 2013

In This Issue

  • Be an effective communicator during exams
  • Script of the month: Tell clients why they should buy drugs from your hospital
  • Did you slap a client today?
  • Video tip: Give a great greeting when answering the phone

E-newsletter October 2013

 



Veterinarian examining a dog

Get helpful scripts and practice tips, news about upcoming training, and where Wendy S. Myers is speaking near you. Subscribe to our free monthly e-newsletter to keep pace with the latest in practice management, compliance, and client service.

E-newsletterSign up to receive our E-newsletter