Archived e-newsletters

E-newsletter August 2013

In This Issue

  • Senior pet spending is three times higher
  • Script of the month: Placing calls on hold
  • 12 on-demand webinars to train staff
  • Video tip: How much is in your scoop?

E-newsletter August 2013

 



E-newsletter September 2013

In This Issue

  • Use social media to promote preventive care
  • Increase social media traffic with in-clinic stickers
  • CSVets announces webinar benefit for Pennsylvania and Michigan VMA members
  • Video tip: Greeting clients in exam rooms

E-newsletter September 2013

 



E-newsletter July 2013

In This Issue

  • Increase exam compliance, raise your hospital revenue $58,000
  • Script of the month: Promote the dollar value of free doses
  • Get more clients to accept diagnostics
  • Video tip: Set pet owner expectations in the exam room

E-newsletter July 2013

 



E-newsletter June 2013

In This Issue

  • Phone skills for vet teams that could produce $9,000 per month
  • Script of the month: Share two features of your clinic when talking with phone shoppers
  • AAHA webinar on promoting preventive care now available on-demand
  • Video tip: How every employee can use business cards

E-newsletter June 2013

 



E-newsletter January 2013

In This Issue

  • 4 easy ways to promote dental month
  • Join us Jan. 15 for our webinar on promoting preventive dentistry
  • Script of the month: What to say when clients request medical records
  • Create an annual training plan for your team

E-newsletter January 2013

 



E-newsletter February 2013

In This Issue

  • Is your receptionist losing $6,000 per month?
  • New monthly column in Veterinary Practice News
  • Script of the month: Give a great greeting over the phone
  • Archived webinar on promoting preventive dentistry now available

E-newsletter February 2013

 



E-newsletter March 2013

In This Issue

  • How to get more clients to accept diagnostics
  • Script of the month: Confirmation calls that encourage intestinal parasite testing
  • Archived webinar on phone shoppers now available

E-newsletter March 2013

 



E-newsletter April 2013

In This Issue

  • Three tips to improve client service
  • Script of the month: Schedule the next exam at checkout
  • Archived webinar on explaining diagnostics now available
  • Video tip: Making the right first impression

E-newsletter April 2013

 



E-newsletter May 2013

In This Issue

  • Strategies to get cats back
  • Script of the month: “So if I can pay, you’re just going to let my dog die?”
  • Learn how to promote preventive care in AAHA web conference, May 6-19
  • Video tip: Choose words carefully

E-newsletter May 2013

 



Veterinarian examining a dog

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