Videos for Veterinary Practices

Become a Client Communication Star DVD

Becoming a Client Communication Star DVD

In this exciting DVD training program, Wendy S. Myers provides insightful communication tips to improve compliance and client service. Get 18 practice tips on phone greetings, appointment confirmation calls, converting phone shoppers into new clients, exam room greetings, first impressions when greeting clients, promoting refills during exams, setting expectations for lab results, importance of business cards, word makeovers to improve understanding, handling angry clients, choosing words carefully, collecting clients’ emails, welcome gifts for new clients, scheduling progress exams, preparing for payment, proactive scheduling, how surveys improve your practice, and how to get more positive online reviews.

This training tool can help every member of your team become communication experts to better understand clients and help more pets get the care they need.

Veterinarian examining a dog

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